Is SaaS for you?
By: BY ERNIE SCHELL
“Software on demand.” “Software as a service.” “Hosted solutions.”
They're all different names for the same thing — using business applications that are maintained off-site, either by the software vendor or at a secure third-party location, and using the system on some type of pay-as-you-go basis....
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Online Sales CONTINUE TO CLIMB
By: BY MELISSA DOWLING
Overall sales may be sluggish for many marketers, thanks to the lackluster economy, but e-commerce sales are on the rise. Sixty percent of the respondents...
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Borders to run its own site
By: Tim Parry
Borders is breaking away from online giant Amazon.com. During a session at National Retail Federation's annual conference last month, Borders vice president...
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Five truths for e-commerce
By: Jim Tierney
Online retail has shown extraordinary growth since 2002, according to Sucharita Mulpuru, a retail analyst with Forrester Research. And despite media naysayers,...
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Give Me MySpace
By: BY KEN BURKE
If you think online social networking is all about fun and games, you're missing the boat. Social computing strategies represent a new frontier of marketing,...
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Hotel Chocolat opens U.S. Website
By: By Jim Tierney
Royston, U.K.-based Hotel Chocolat is now officially open for business in America. The upscale European chocolatier launched a U.S. Website in early October....
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Pets United goes after new animal
By: By Mark Del Franco
First it was dogs and horses. Then it was fish and ferrets. Now Pets United is setting its sights on sites outside the pet industry by acquiring URLs...
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Tooling around on PTS
Shopping for industrial tools online can be a major production especially if a site is not up to snuff. Production Tool Supply sells such complex items...
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Three analytics you'll meet in 2.0
By: by Larry Becker
Are you ready for Web Analytics 2.0? It's okay to wince at yet another 2.0 buzzword, but open your eyes just wide enough to scope the opportunity. Like...
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CozyDays opens three online stores
By: Tim Parry
CozyDays, a multichannel retailer of outdoor living products, launched three specialty online catalogs in late July to complement its CozyDays.com Website. ...
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Drop and shop
By: By Karen M. Kroll
You think you hate returns? Rest assured your customers despise them almost as much as you do. Half of all consumers agree that it's a hassle to return...
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Hardly current service
A Multichannel Merchant staffer placed an order for personalized labels on the Website of stationery marketer Current on June 3. She received an e-mail...
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Playmobil relaunches 10 international sites
By: By Heather Retzlaff
Playmobil isn't playing games with its international Websites anymore: The $2 billion toy manufacturer last fall relaunched 10 international sites in five languages to better focus on expanding into new markets and maintaining a consistent brand image....
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Prioritizing in the attention economy
By: LARRY BECKER
Why are you reading this article? How did it win even a few seconds of your attention? Will it give you some useful ideas for improving your company's Website? Could it help make your business more profitable? Perhaps even advance your career? Maybe it will entertain you…but that's not enough. How much time do I have left before I lose the right to your attention?...
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Live from ACCM: Is Your Web Business in “Jeopardy”?
By: By Sherry Chiger
Boston—E-commerce isn’t always fun and games. But consultant Amy Africa tried to make it so during here at ACCM, staging her Tuesday afternoon session as an episode of game-show “Jeopardy!”, ...
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Minding Your Online Store
By: By Lauren Freedman
In today's multichannel marketplace, taking care of the customer means offering an effective cross-channel strategy, best-in-class merchandising, and exemplary service, aided by targeted marketing....
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Five Rules for Working with Online Communities
By: By Chris Underhill
The resurgence of dot.com activity and the emergence of the so-called Web 2.0 mean that online activity has never been more important when it comes to marketing and customer relationship management. ...
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BabyUniverse Merging with eToys Direct
By: By Mark Del Franco
BabyUniverse, an online marketer of baby and maternity products, will merge with eToys Direct. The combined company's brands will include Posh Tots, which...
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When Testing, More Is More
By: By Ken Magill
Do you know how big your or button should be? How about what color? Should your online registration process involve more than one page? Right about now...
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Ten Tips for Online Couponing
By: By Scott Kluth
If I’ve learned one in my career in retailing and the Internet, it is that people love the opportunity to save money. And they hate it when somebody else is getting a bargain when they aren’t. ...
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Don't Fear the Reviewers
By: By Ken Magill
Though most multichannel merchants have avoided posting customer-written product ratings and reviews on their Websites, those who have overcome their fear of the inevitable negative content swear by them.
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