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Talking order fulfillment
Voice-directed fulfillment has been a bit slow to catch on among direct merchants, compared to traditional retailers. Why?
O + F Advisor
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Online Data Theft: Know Your Enemy
The Department of Justice recently charged 11 people with the theft of millions of credit card accounts from the likes of TJ Maxx, Barnes & Noble, Dave & Busters and half a dozen other retailers. As details of the indictments surfaced, we learned that this group operated internationally and was comprised of American, Ukrainian, Chinese and Eastern European members. It’s estimated that their activities resulted in tens of millions of dollars stolen....
Choosing a Simulation-Based Training System for Your Contact Center
If you’re running a contact center in the 100-seat-and-up range and you’re looking for a fast and effective way to screen and train new hires, you might want to consider using simulation-based training software. ...
Spare-parts Service Management: Cost Center or Profit Center?
While many companies once considered spare-parts service management a necessary evil, most now realize that it can and should be a profit center -- as well as a way to differentiate themselves from their competitors....
Operations & Fulfillment Archive
Cover Your Assets
Being in the Business of Helping organizations create better processes to control their inventory, I found it ironic when an insurance adjuster told me...
A look at shipping processing systems
Up until about eight years ago, most of Harvey Software's customers were manufacturers, freight forwarders, or other large shippers. Today, the shipping...
Some shipping processing systems
AIVEA CORP. Products: E-Ship Shipping Manager (an end-to-end solution that works with nine major carriers); E-Ship Shipping Manager (a middle-layered...
Picking a parcel consultant
Adown economy is always a good time to renegotiate vendor contracts, and your parcel carrier is no exception. For extra leverage, many large shippers...
The new big thing: A look at massive distribution centers
There's a sizable trend going on in warehousing and fulfillment: Many companies are building or leasing giant, 500,000-plus-sq.-ft. distribution centers...
Supply Chain Concerns: Greenness, Security, Technology
A recent survey of 1,644 supply chain executives conducted by Capgemini -- in cooperation with the Georgia Institute of Technology, Oracle and DHL -- shows that while 98% see green initiatives as essential for future business success, most are unwilling to invest additional funds in the greening of their supply chains....
Technology for Training Contact Center Agents
Looking for a more efficient way to train your contact center agents? You might consider workforce management software....
Consider the Customer Before Warehouse Cutbacks
Given the recent chaos on Wall Street, now is a good time to be concerned about the financial health of your organization. And if there is any one place where you should be looking to find efficiencies and cost savings, it’s in the supply chain. ...
Keeping contact center costs in line
Just about every business these days is challenged to do more with what you have. Contact centers seem to face even more pressure to perform miracles...
Talking order fulfillment
Voice-directed fulfillment has been a bit slow to catch on among direct merchants, compared to traditional retailers. Why? Part of the reason is that...
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